Run your hotel. Calmly.
Set up the workspace, get your procedures written down once, and let a shift open with a briefing instead of a phone call. Written for the manager who would rather be on the floor.
Foundations.
- 01Getting started
What Treema is, how a workspace is put together, and what happens between the first walkthrough and your first live shift.
- 02Core concepts
Three layers — your data, the agents that act on it, the apps staff work in — and the line between what an agent decides and what waits for a person.
Knowledge and automation.
- 01Knowledge bases
Department procedures your staff and your agents read from the same copy, answers that cite their source, and what makes a procedure findable at 02:00.
- 02Flows
The Flows Builder — what a template is, how input, action and output fit together, and how the 16 shipped flows are put to work.
Daily operations.
- 01Shifts and tasks
The schedule, the briefing that opens a shift, the cleaning board, and the task board the rest of the day runs on.
- 02Smart Inbox and guest profiles
Inbound guest conversations in one queue, triaged and drafted by GEX, with a person on the send button — and the profile that remembers the rest.